SMS Terms & Conditions

These SMS Terms & Conditions govern the BGC Expert Contractors Project & Appointment Text Program (the “Program”), operated by Brian Garlock Construction LLC dba BGC Expert Contractors (“BGC,” “we,” “us”), 807 Spring Forest Rd, Ste 2200, Raleigh, NC 27609.

1. Program description

The Program sends informational, non-marketing text messages to BGC customers and prospective customers who opt in. Messages include:

• Inspection and appointment confirmations, reminders and rescheduling notices (including weather delays).
• Project status updates, such as crew arrival times, material delivery and job completion.
• Requests and reminders to review or sign project documents.
• One-time verification codes for the BGC customer portal.
• Replies to questions you send us.

We do not send marketing or promotional texts through this Program, and we do not send messages on behalf of any other company.

2. How to opt in

1. Website forms. On the inspection and contact forms at www.bgcexperts.com, you may check an optional, unchecked-by-default box next to this disclosure, with links to this page and our Privacy Policy:

   “I agree to receive text messages from BGC Expert Contractors about my inspection, appointments, project updates and customer service at the phone number I provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Privacy Policy and SMS Terms.”

   Checking the box is never required to submit a form or to receive an estimate or service. If you leave it unchecked, we will contact you by phone or email only.
2. Written service agreement. Our service agreements include a separate, optional SMS-consent section with the same disclosure. You may sign the agreement without opting in.
3. Verbal request. If you ask a BGC team member by phone or in person to receive project texts, we read you the disclosure above and record the date, time, team member and disclosure version in our project system. The first text we send confirms your enrollment and explains how to opt out.
4. Texting us first. If you text a BGC business number, we will reply to your question. Replying START or UNSTOP re-enrolls a number that previously opted out.

After you opt in, you will receive a confirmation text that identifies BGC Expert Contractors and explains message frequency, rates, HELP and STOP.

3. Message frequency

Message frequency varies with your project. Most customers receive 1–3 messages per appointment and 2–5 messages per week while a project is active.

4. Message and data rates

Message and data rates may apply according to your wireless plan. BGC does not charge for text messages.

5. How to opt out

Reply STOP to any message to opt out. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT, as well as reasonable plain-language requests like “please stop texting me.” You will receive one final message confirming you have been unsubscribed, and no further texts will be sent. To rejoin, reply START or opt in again using one of the methods above.

6. How to get help

Reply HELP to any message for help. You can also call (919) 926-8553 (Monday–Friday, 9:00 AM–5:00 PM) or email office@bgcexperts.com.

7. Sample messages

• Opt-in confirmation: “BGC Expert Contractors: You are subscribed to project and appointment texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
• Appointment reminder: “BGC Expert Contractors: Reminder — your roof inspection is tomorrow, 10/16 between 9–11 AM. Call (919) 926-8553 to reschedule. Reply STOP to opt out.”
• Project update: “BGC Expert Contractors: Your crew is on the way and should arrive by 8:00 AM. Questions? Call (919) 926-8553. Reply STOP to opt out.”
• Document request: “BGC Expert Contractors: Your project agreement is ready to review and sign: [secure link]. Reply STOP to opt out.”
• Verification code: “BGC Expert Contractors: Your customer portal code is 482193. It expires in 10 minutes. Reply STOP to opt out.”
• HELP reply: “BGC Expert Contractors: For help call (919) 926-8553 or email office@bgcexperts.com. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out.”
• STOP reply: “BGC Expert Contractors: You have been unsubscribed and will receive no further texts. Reply START to resubscribe.”

8. Carriers

Carriers are not liable for any delayed or undelivered messages. The Program is available on major U.S. wireless carriers, and carrier support may change.

9. Eligibility

You must be 18 or older and the account holder or authorized user of the mobile number you enroll. If you change or give up your number, please reply STOP first or let us know.

10. Privacy

We do not sell, rent or share your mobile phone number, SMS opt-in data or text-messaging consent with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for how we collect, use and protect your information.

11. Changes

We may update these terms. The effective date at the top of this page shows the current version. Continuing to receive messages after a change means you accept the updated terms. You can opt out at any time by replying STOP.

12. Contact

Brian Garlock Construction LLC dba BGC Expert Contractors
807 Spring Forest Rd, Ste 2200, Raleigh, NC 27609
Phone: (919) 926-8553
Email: office@bgcexperts.com